Short Term Hire FAQ's

What is the minimum length of the short term hire contract?

There is no minimum hire period however there is a minimum hire charge. The minimum hire charge is the equivalent of three days hire. So the hire price for one day is the same as the three day charge. 

Are deposits taken prior to the despatch of the terminal?

Yes. We take £250 per terminal as a deposit prior to the despatch of the terminal. This can be paid by credit or debit card, BACS/Electronic Transfer or cheque. The deposit is refunded minus the hire charges at the end of a hire.

What accessories can be ordered with a terminal on a short term hire?

Till rolls, in-car chargers, and terminal holsters can be hired with a terminal. For further details, please see our accessories section.

What is the minimum notice needed before placing an order for a hire?

The minimum notice required is 7 days prior to the date of despatch, however please give as much notice as possible. Orders booked within 7 days of despatch are subject to late booking fees and subject to availability.

What is supplied as standard with a terminal?

A terminal is supplied with one till roll, a protective carry case, one return bag and full instructions as standard.

Can I check the coverage at a particular venue before I place an order?

Yes. Please visit our coverage page (please have the post code of the venue to hand). You can also contact the venue you wish to attend for advice.

Is there any technical support available during a hire?

Yes. 123Hire have a technical helpdesk on hand to answer any technical queries you may have 364 days of the year.

Can I change the network the terminal is on during a hire?

Yes. Once a terminal has been despatched we can look to change the network if you experience issues. Please contact us for further details. Admin fee's may apply.

Can terminals be delivered to alternative addresses other than the company address?

Yes. Please indicate any alternative address on the order form.

Can delivery addresses be altered once an order has been placed?

Yes. If you have already placed an order please call 123 hire to change the address at least three working days before despatch. Any new address given will need to be confirmed in writing.

What time are terminals delivered as standard?

Terminals are delivered pre noon on weekdays as standard. Pre 10am deliveries are also available at extra cost - please contact 123Hire for prices.

Can terminals be delivered on a weekend?

Yes. 123Hire can deliver on Saturdays, although not Sundays, subject to an additional fee - please contact 123Hire for prices.

Can terminals be delivered to addresses outside the UK?

Yes. Please contact 123Hire for further details.

What is the procedure for returning a terminal?

When hiring up to 3 terminals each terminal is supplied with a pre paid Royal Mail Special Delivery return bag. The working day after the hire has ended the terminal is to be placed in the bag and taken to the post office for its return to 123Hire. For the return of more than three terminals please contact 123Hire the working day after the end of the hire to arrange collection.

What happens if I lose my returns bag?

Please contact 123Hire for further instructions.

Can terminals be picked up and dropped back at 123Hire?

Unfortunately terminals cannot be picked up or returned to the 123Hire Head Office. 

Can short term hires be extended?

Yes. Although please give as much notice as possible to avoid disappointment.

Can unused till rolls be returned with a terminal?

Only one unused roll can be returned per terminal at the end of a hire in the pre paid packaging. Additional rolls can be sent back in additional packaging at extra cost.

Can till rolls be ordered during a hire?

Yes. Although only between 9.00am and 5.00pm Monday to Friday.

What happens if a terminal is returned late?

Terminals returned late will be billed at the standard daily rate until the terminal is returned unless evidence can be provided that the delay was due to Royal Mail or 123Hire's courier.

When are deposits refunded?

Deposits are refunded, minus any charges incurred, within 7 working days of the end of the hire.

Do you supply a back up paper machine?

No. 123Hire do not supply paper 'back up' machines. Please contact your acquirer if you require one. 

What happens if the unit is lost or stolen whilst on hire?

Please contact 123Hire immediately. The full replacement cost of the equipment will be billed to the hirer.

You will need to obtain a crime reference number which we require.

Optional cover options are available, please ask for further details.

Do you supply insurance for the terminal?

No. Unfortunately 123Hire cannot supply insurance, however we do provide enhanced support. Please ask for further details.