Welcome to the technical area of our website.

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23.07.10

14:30

TECHNICAL UPDATES:

1.  Connection Issues – Outside of the CLA Game Fair - If you are experiencing problems processing your transaction, and the terminal displays ‘No Connection’ after trying to process the transaction, then please re boot your terminal and try again the transaction again. 

2.  CLA Game Fair – We have been advised that there is an issue with the Vodafone masts in the area.  There are engineers from Vodafone at these masts who are working on providing a solution.

1: The 123 Technical Helpdesk

We have a technical helpdesk available 364 days of the year to answer any of your technical queries. We do however recommend referring to our user guides or the FAQ page (please see links below) before calling the helpdesk.

PLEASE NOTE - WE HAVE A NEW DEDICATED TECHNICAL HELPDESK TELEPHONE NUMBER AND EXTENDED OPENING HOURS!

HELPDESK TEL: 0800 54 24 123

[Please note: our Sales number remains 0800 54 23 123]

Extended helpdesk opening hours:

24 Hour call answering service with full technical support available:

8AM - 11PM (MON - SAT)
8AM - 6PM (SUN AND BANK HOLIDAYS)

2: User Guides

G930 GPRS Terminal

Quick user guide

Full user manual

Gemalto X1000

Quick user guide

Full user manual

Dionica Omero XP

Quick user guide

Full user manual

The above links will download PDF documents and you will need to use a PDF reader to view and print them. A free PDF reader called Acrobat is available from Adobe.