Customer Relationship Adviser
What we offer:
This is an exceptional opportunity for an ambitious person to join our Customer Relationship Team, to build a successful career and to have a direct impact on the growth of 123Send Ltd.
What we offer:
- Basic salary of £22k-£25k plus commission (OTE of £15k per annum)
- Commission will be paid monthly.
- 22 days annual leave increasing by one extra day off for every year of employment
- Incentive schemes and team building days
- Dynamic fast paced environment in a high growth company
- Career progression
- Retain and renew customer contracts:
- Receive in-bound and make outbound calls to existing customers
- Build relationships, retain customers and renew their contracts
- Cross and up-sell where opportunities exist
- Renew customer contracts each month
- Retain a high percentage of customers that are allocated to you
- Cross & Up-Sell our products to our existing of customers
How will you achieve this?
- Make outbound calls to customers, schedule appointments and conduct those meetings.
- Follow the 123 Send sales & relationship process to build a relationship and build trust with your customer.
- Establish the needs of that customer and sell, cross sell and up-sell to those needs.
- Complete any paperwork accurately, quickly and manage your customers’ expectations.
- Receive in-bound calls from customers who may be looking to cancel their contract so be able to influence and negotiate to retain their custom.
- Camply listen to customers and take ownership of any problems of complaints they may have.
- Be accountable for achieving your activity and sales KPi’s.
- Ensure that your input into CRM is always accurate and up to date.