Customer Service

We’re Here To Help

Do you have a question, want to give us some feedback or make a complaint? Here’s how you can get in touch with us.

Call us on – 0800 54 23 123*

Email us at:

Write to us at:  Customer Services
                           120 Leman Street
                            E1 8EU

General Enquiries – please click here

Media Enquiries – please click here 

 Customer Service Manager - Leonardo Da Silva (

*Lines are open Monday to Friday, 9am to 5.30pm

Enquiry Policy and Procedure

At 123Send and 123Hire we always strive to provide you with high-quality customer service. If you feel that we have excelled with our service or fallen short of this, please let us know. We want to learn from these issues and what you tell us helps us to look at how we do things and helps us to improve our service. We’ll work to resolve the issue as quickly as possible and we’ll keep you informed at each step.

Our Enquiry Policy and Procedure document will provide you with more information on how to make an enquiry and the timescales involved. Links to our Enquiry Form can be found below:

- 123Send and 123Hire Enquiry Form


For any invoice or finance queries, please contact our Accounts Team on:

T: 0208 102 8046

Lines are open Monday to Friday from 9am to 5.30pm. A call answering service is available outside of these hours.