Customer Support hours during the Festive Period
We want to thank all of our customers for their support in 2021 and wish you all Season's Greetings. Our Customer Support hours during the Festive Season are as follows:
Christmas Eve, 8am – 3pm
Christmas Day, Closed - Merry Christmas to all!
Boxing Day, 9am – 5pm
27th December, (Monday Bank Holiday) 9am – 5pm
28th December, (Tuesday Bank holiday) 9am – 5pm
29th December, 8am – 11pm
30th December, 8am – 11pm
31st New Year's Eve, 8am – 5pm - Happy New Year to all!
1st January, 9am – 5.30pm
2nd January, 9am – 5.30pm
3rd January, 9am – 5.30pm
4th January, normal hours resume, 8am – 11pm
If you've a query during these times, please call us on 0800 54 23 123 or contact via firstname.lastname@example.org email and we'll be happy to help.
Due to a technical issue on the side of 3rd Party provider of downstream connections to several UK acquirers, payments to these acquirers were impacted between 17:31 and 18:51 BST on the 29th April 2021.
The partnership will bring Ecospend's Open Banking innovative payments service to DNA Payments Group portfolio of 30,000 merchants. Sitting alongside their existing suite of products, this latest solution will offer a new alternative way for merchants to accept payments.