PAX S Series Emergency Fix
Dear Customers. Unfortunately, some of our PAX S Series terminals have stopped working due to a software bug.
You're likely to be experiencing an issue on your PAX axept ® device when trying to process payments due to this recent software bug.
We've identified and resolved the issue; however, the fix requires several steps on your device. These steps are completed manually.
Please find a link to an easy to follow, step-by-step guide to assist you with this fix.
PAX S300 & PAX S800: PAX S300 & S800 FIX GUIDE
We apologies for any inconvenience this may have caused you.
Our team of experts are ready to help support you via our normal support channels below; however, as this bug has impacted many of our customers across the UK, our support response times will be longer than usual.
Our contact numbers:
0800 54 23 123
0207 183 2247
We want to thank all of our customers for their support in 2021 and wish you all Season's Greetings. Our Customer Support hours during the Festive Season are as follows: