PAX S Series Emergency Fix

1st January 2022

Dear Customers. Unfortunately, some of our PAX S Series terminals have stopped working due to a software bug. 

You're likely to be experiencing an issue on your PAX axept ® device when trying to process payments due to this recent software bug. 

We've identified and resolved the issue; however, the fix requires several steps on your device. These steps are completed manually.

Please find a link to an easy to follow, step-by-step guide to assist you with this fix.

PAX S900 PDF fix guide: PAX S900 PDF FIX GUIDE
PAX S900 Video fix guide: PAX S900 VIDEO FIX GUIDE

PAX S300 & PAX S800: PAX S300 & S800 FIX GUIDE

We apologies for any inconvenience this may have caused you. 

Our team of experts are ready to help support you via our normal support channels below; however, as this bug has impacted many of our customers across the UK, our support response times will be longer than usual.

Our contact numbers:

0800 54 23 123

0207 183 2247

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